Privacy Policy

This Privacy Policy explains how Northbound LLC, operating as Northbound Tutoring ("Northbound Tutoring," "we," "us," or "our"), collects, uses, and protects personal information when you visit our website or enroll in our tutoring services.

We are committed to safeguarding the privacy of families and students, particularly when services involve minor children.

Information We Collect

How We Use Information

• Provide and manage tutoring services
• Track student progress and tailor instruction
• Communicate about scheduling, billing, and updates
• Process payments securely
• Improve instructional materials and service quality
• Maintain platform security and prevent fraud

Payment Information

Payments are processed securely through Stripe. We do not store full credit card numbers or payment credentials on our servers. Stripe processes payment data according to its own privacy and security policies.

Third-Party Service Providers

We use trusted third-party services to operate our business:

• Stripe: Payment processing
• Zoom: Live online tutoring sessions
• Hostinger: Website hosting and email
• Render: Application hosting
• Supabase: Authentication and data storage (as platform features become available)

These providers only receive information necessary to perform their services and are required to protect it.

Children’s Privacy

Our services are designed for use by minor students under the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information directly from children without verified parental consent. Parents may review, request modification of, or request deletion of their child’s information at any time.

Data Retention

• Data is retained while an account is active
• Upon account closure, data is deleted within 30 days unless legally required to retain it
• Limited backup retention may persist for up to 90 days for system integrity

Your Rights

You may request access to your personal information, request corrections, or request deletion by contacting support@northboundtutoring.com.

We do not sell or share personal information for marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify active families when appropriate.